Frequently asked questions
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Do you provide certificates? Share
Yes. Most courses include a shareable certificate upon completion. If a course doesn’t include certification, it will be clearly noted on the course page before enrollment.
Tip: share the direct link to this answer with your employer or school.
How long do I have access? Share
You get ongoing access to materials and updates unless marked otherwise. If we ever retire a lesson, we aim to provide an updated replacement rather than removing content without notice.
For cohort-based programs, live sessions have a schedule, but recordings remain available.
What payment methods are supported? Share
Major cards are supported. Taxes, if applicable, are shown at checkout. If you need an invoice for reimbursement, submit your question through the form and include your billing details.
If a charge looks unfamiliar, check the receipt email and the course name in your dashboard.
What if a course is too easy or too hard? Share
Use the assessment tool on the homepage or contact us for guidance. We can recommend a better starting point, optional advanced modules, or a different track aligned with your goals.
If you share your background and target outcomes, we’ll respond with a suggested learning path.
How can I contact support and what’s the typical response time? Share
Use the “Ask a question” form on this page. Typical response time is within 1–2 business days. For urgent access issues, include “URGENT” in the first line of your message.
Reference phone (not for SMS): +1 (415) 706-2389